Benabola Hotel & Apartments

Benabola Hotel Terms & Conditions

Currency and Taxes

Pricing Policies

Payments and Deposits

Standard Rate Plan

Non-refundable Rate Plan

Promotional Rate Plan

Payment on Arrival Rate Plan

Deposit for Incidentals Policy

Cancellations Policy

Refunds Policy

No-Shows Policy

Early Check-Out Policy

Third-party Authorisations

Over-allocation in the rooms

Check-in and Check-out times

Requests for Early Check-in and/or Late Check-out

Requests for upgrades

Requests for specific rooms

Requests for different room configurations

Minors travelling on their own

Pets

Car park

Beach towels

Smoking in the rooms

Belongings left behind at the hotel

Norms of behaviour

Customers from Booking.com

Terms of use of our web site

Copyright

Privacy Policy

Currency and Taxes

Our prices are all given in Euros and include applicable VAT.

Pricing Policies

Our rates are based upon the length of stay among other factors. Any alteration to the stay might result in different prices.
The hotel prices are subject to change at any time.

Payments and Deposits

Depending upon the rate plan you select when making your reservation, you may be required to pay a certain amount in order to secure your reservation.

In the event of detecting any fraudulent or illegal activity associated with payment information, the hotel reserves the right to cancel a reservation without notice.

Standard Rate Plan

A one-night deposit may be charged at any time after submitting your reservation. Please make sure that you activate your credit card for international charges and ensure you have sufficient funds in your account. The credit card used to book the reservation must be presented at check-in by the credit card holder.

Non-refundable Rate Plan

If you choose a non-refundable rate plan or any other plan that requires full payment for the stay in advance, you will be sent an application form to ease the payment via on-line banking or by bank transfer. In the meantime, valid credit details may be required to hold your provisional reservation for a few days.

Please be aware that you reservation will not be confirmed until the payment requirements are met in full. Missing the deadlines for completion of payments may result in the cancellation of your reservation.

Promotional Rate Plan

When available through our booking engine, the same deposit standard rate plan policies apply.

Payment on Arrival Rate Plan

When available through our booking engine, the customer can pay for the stay upon arrival. However the customer is required to provide details of a valid credit card when booking a room on-line to finalise the booking process.

Deposit for Incidentals Policy

The Benabola hotel pre-authorises a credit card for each booked apartment upon arrival.
These cards are held as security and may be utilised for any applicable charges or incidentals. The pre-authorised amount is set aside by your credit card company and may affect your spending limit for a few days. The hotel has no control over how long the credit card company will take to void this operation.

This deposit can also be left in cash, resulting in an almost immediate refund upon checking-out, once the rooms have been checked by our personnel.

For further information about the refund process, please consider calling VISA International on +34 900 991 124.

Cancellations Policy

Depending upon the rate plan chosen, you may cancel your reservation at any time by sending a written cancellation notice to our reservations department.

Refunds Policy

Depending upon the rate plan chosen, if your reservation is eligible for a refund of any prepaid amounts, please allow a few days for the refund process to be completed.

If a cancellation is received over a weekend we will not be able to process the refund until the next working day, generally the next Monday.

No-Shows Policy

In case of a no-show, the hotel will cancel the reservation without further notice, making the room available to another customer. This may result in the loss of any of the amount paid when securing the reservation.

You may also advise the hotel of a late arrival or a delay in your travel plans so we can try to hold your reservation without cancelling it. This may, however, require authorisation from a supervisor.

Early Check-Out Policy

In the event that you need to check out prior to the reserved check-out date, the hotel may charge an early check-out fee.

Third-party Authorisations

In the event that you are paying for the stay of another guest, you will need to request a third-party application form.

To validate the payment, the hotel needs to receive an e-mail with scanned copies of the application form signed by the credit card’s legitimate owner, along with a copy of his/her passport or ID and a scanned copy of both sides of the credit card. The application form will show a deadline for completion of this payment.

Failure to send any of the documents required or miss the deadline may result in the cancellation of the reservation, voiding any prior conditions and/or prices.

Over-allocation in the rooms

In order to avoid space issues throughout your stay, there is a limit to the number of guests that can be allocated to each type of room. It is recommended that you do not exceed our maximum room occupancies:

  • 2 adults in the hotel rooms or 1 adult + 1 child.
  • 2 adults and 1 child in the one-bedroom apartments or other combinations such as 1 adult + 2 children.
  • 4 adults and 1 child in the two-bedroom apartments or other combinations such as 2 adults + 2 children.
  • 5 adults and 1 child in the three-bedroom apartments or other combinations such as 3 adults + 3 children.
  • Additional guests may be asked to pay extra charges and/or to book a different room/apartment configuration in order to proceed to check-in.

Maximum occupancy recommendations may be waived when staying in an apartment with one additional child under 8 years old who can stay in a cot or on an extra rollaway bed free of charge. The extra-bed incurs a charge for children over 8. Guests are not allowed to add an extra-bed for a hotel room or more than one extra-bed for each booked apartment.

Inviting strangers into the rooms or to use the hotel facilities is prohibited. All the adult occupants of a room must be registered at check-in to ensure a fluent service.

The hotel cannot be held responsible for any inconveniences and surcharges incurred by guests for not providing information about the exact number of occupants beforehand.

Check-in and Check-out times

Our check-in begins from 2:00pm whilst check-out time is no later than 11:00am.

Requests for Early Check-in and/or Late Check-out

Depending upon the availability of the hotel, a request for an early check-in or for a late check-out can be made. This may bring additional fees associated and not always can be satisfied.

Requests for upgrades

Depending upon availability at the hotel, a request for an upgrade may be accommodate don request. This may incur additional charges and will depend upon inventory limitations.

Requests for specific rooms

The layout and decorations in each suite may vary from the suites shown in photographs on-line.

The room numbers cannot be pre-allocated nor is specificity guaranteed beyond confirming views; however, specific room requests can be made which we will try to fulfil when availability allows.

Requests for different room configurations

The bedding and bathroom configurations in the apartments cannot be reset or changed and are, unless otherwise advertised, as follow:

  • Our hotel rooms all have two queen-size beds. All have one bathroom en-suite.
  • The one-bedroom apartments, depending on their location, may have one double OR two single beds. Each has one full bathroom and one guest toilet.
  • The two-bedroom apartments each have one double bed in the master bedroom and two single beds in the secondary bedroom. Each has either one or two full bathrooms and one guest toilet.
  • The three-bedroom apartments, depending on their location, have one room with a double bed and two rooms containing single beds. An alternative configuration consisting of six single beds may be available and incurs additional charges. Each has two full bathrooms and one guest toilet.

Minors travelling on their own

Customers must be over 18 years old in order to check-in or be accompanied by a responsible parent/legal tutor staying in the same room. The hotel requires valid identification documents or passports for all adult occupants of the rooms atn check-in.

The hotel cannot be held responsible in case of any inconveniences or money loss from a reservation where this requirement is not met.

Pets

Sorry, but pets are not allowed in the facilities or in the rooms.

Car park

Car parking is available to our guests at a minimal fee. You are advised to book a parking space in advance. Vehicles cannot exceed 1.9m in height to use our parking facilities.
The hotel is not responsible for accidents or scratches while the vehicle is operated.

Beach towels

The hotel service does not include provision of beach towels. However, they are available for purchase at our shop.

Smoking in the rooms

Smoking is not permitted in the rooms or hotel facilities, only on the terraces of the apartments. Customers may incur additional expenses if they choose not to abide by this rule.

Belongings left behind at the hotel

In the event of belongings being left behind when you check-out, please complete this form and offer detailed descriptions of the items. We will get back to you as soon as we hear from our maids’ department.

To arrange for collection of the items, the customer is required to organise for a delivery company to collect them.

The hotel cannot be held responsible for the loss of any valuables left behind and/or items left unattended in the car park, in the rooms or any other hotel facility.

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Description

Norms of behaviour

Disturbing others during your stay could result in the cancellation of your stay and in the full loss of any paid amounts. The hotel is frequented by many families; inappropriate, indecorous or even dangerous behaviour towards others is not permitted.

Asking for extra towels, blankets or leaving the room in need of cleaning above and beyond that required after normal usage may incur additional charges.

Customers from Booking.com

All the above conditions apply to Booking.com’s customers with the exception of our promotional and non-refundable rate plans which are not available through Booking.com.

You must be aware that Booking.com does not provide your contact details to the hotel. To avoid inconveniences related to this and to ensure swift service, you are requested to send your inquiries directly to info@benabola.com.
The hotel cannot be held responsible for any inconveniences or misunderstanding caused as a result of misleading information on their site.

Terms of use of our web site

The use of this web-site presupposes the user has read and agrees fully to these Terms and Conditions.

Copyright

This site, the pictures and the information it contains are the property of the Benabola Hotel.

You can request written permission to reproduce some of its content and pictures. However, in this event, you must retain copyright notices contained in the materials. Unauthorised use of this site or its content may infringe applicable laws about copyright and intellectual property.

Privacy Policy

The hotel collects personal data with the purpose of confirming your reservation and improving your experience at the Benabola Hotel & Apartments. You may be sent, for example, evaluation questionnaires or pre-arrival checklists to improve your stay.

The information collected is not shared without your prior consent unless sharing such information is an essential part of providing a service that you have requested. For example, if you wish to book tee-times, we need to pass on certain contact information for pricing purposes.

Hotel employees cannot change or alter these terms and conditions.

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